Terms and Conditions

Last updated: December 2, 2026

Welcome to twelve23.com (the “Site”), operated by Twelve23 (“Twelve23,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) govern your access to and use of the Site and any information, content, and services made available through it, including information about our digital agency services for websites and web applications (collectively, the “Services”).

By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the Site or the Services.

1. Eligibility

By using the Site, you represent and warrant that:

  • You are at least 18 years old (or the age of majority in your jurisdiction), or you are using the Site with the consent and supervision of a parent or legal guardian; and

  • You have the legal capacity to enter into a binding agreement and will use the Site in accordance with these Terms and all applicable laws and regulations.

If you do not meet these requirements, you must not access or use the Site.

2. Changes to These Terms and to the Site

We may update or modify these Terms from time to time at our sole discretion. When we do, we will revise the “Last updated” date at the top of this page.

Your continued use of the Site after any changes to the Terms constitutes your acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Site.

We may also modify, suspend, or discontinue any part of the Site or Services (including any content) at any time without notice and without liability to you.

3. Relationship With Client Agreements

From time to time, we may enter into separate written agreements with clients (for example, proposals, statements of work, master services agreements, or other contracts) regarding the design, development, and delivery of websites, web applications, or related services (“Client Agreements”).

If there is any conflict between these Terms and a Client Agreement that you have signed with us, the Client Agreement will control with respect to the specific project or services covered by that agreement.

These Terms primarily govern your general use of the Site and any non-contractual interactions with Twelve23.

4. Services, Proposals, and Payment (If You Engage Us)

The Site may allow you to request information, schedule consultations, or otherwise inquire about our services as a digital agency.

4.1 Proposals and Scope

Any descriptions of services, pricing, or timelines provided on the Site are for general informational purposes only and do not constitute a binding offer. Formal proposals, estimates, and scope of work documents will be provided separately and may be subject to additional terms.

4.2 Fees and Payment

If you engage Twelve23 for paid services, the applicable fees, payment terms, milestones, and deliverables will be specified in a Client Agreement. You agree to pay all fees in accordance with that agreement, including any applicable taxes.

We reserve the right to suspend work, withhold deliverables, or limit access to any staging or production environments in the event of late or non-payment, as permitted under the applicable Client Agreement.

5. Intellectual Property

5.1 Site Content

Unless otherwise indicated, all content on the Site—including text, graphics, logos, icons, images, audio clips, video clips, software, and the overall design and arrangement of such content (collectively, the “Content”)—is owned by Twelve23 or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may use the Site and Content only for your personal, non-commercial use and only as permitted by these Terms and applicable law. Except as expressly allowed in these Terms, you may not:

  • Copy, reproduce, modify, adapt, translate, or create derivative works from the Content;

  • Distribute, transmit, publish, display, perform, or otherwise exploit the Content in any way; or

  • Remove, obscure, or alter any copyright, trademark, or other proprietary rights notices.

“Twelve23,” “twelve23.com,” and any related names, logos, and design marks are trademarks or service marks of Twelve23 or our affiliates or licensors. You may not use such marks without our prior written permission.

5.2 Project Work and Deliverables

Ownership and licensing of any designs, code, or other deliverables we create for you as part of a client project will be governed by the relevant Client Agreement. That agreement may address:

  • Who owns the final website, web app, or related deliverables;

  • Whether Twelve23 retains any rights to underlying tools, frameworks, or reusable components;

  • Whether we may feature your project in our portfolio, case studies, or marketing materials.

If there is no separate written agreement, we generally retain ownership of our pre-existing materials, tools, and frameworks, and grant you a limited license to use the final deliverables for your internal business purposes, subject to your full payment of our fees and any other applicable terms.

6. User Content

The Site may allow you to submit, upload, post, or otherwise make available content such as inquiries, comments, messages, or other materials (“User Content”).

By submitting User Content, you:

  1. Grant us a license

    You grant Twelve23 a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display your User Content in connection with operating, improving, and promoting the Site and Services, and in communicating with you (for example, responding to your inquiries).

  2. Represent and warrant that:

    • You own or have the necessary rights, licenses, and permissions to submit the User Content and grant the above license; and

    • Your User Content does not violate these Terms or any applicable law or the rights of any third party (including privacy, publicity, and intellectual property rights).

We do not endorse, verify, or guarantee the accuracy of any User Content. We reserve the right (but not the obligation) to remove or edit User Content at our sole discretion, for any reason, and without notice.

7. Your Responsibilities

When using the Site and, if applicable, when working with us as a client, you agree:

  • To provide accurate, current, and complete information;

  • Not to submit content that is unlawful, defamatory, obscene, harassing, or otherwise objectionable;

  • Not to submit content that contains viruses, malware, or other harmful code;

  • Not to attempt to gain unauthorized access to any systems, networks, or data; and

  • Not to use the Site for any purpose that is illegal or prohibited by these Terms.

If you provide content or materials (such as copy, images, logos, or data) for a project, you are responsible for ensuring that you have all necessary rights and permissions to use and share that content. You agree to indemnify us against any claims arising from content you provide (see Section 12).

8. Third-Party Services, Tools, and Hosting

As a digital agency, we may recommend or integrate third-party services and tools in connection with your project (for example, hosting providers, content management systems, analytics tools, payment gateways, or other software).

The Site may also contain links to third-party websites, services, or resources (“Third-Party Services”) that are not under our control.

We do not endorse, control, or assume any responsibility for any Third-Party Services, their content, or any products or services offered through them. Your use of Third-Party Services is at your own risk and may be subject to separate terms of use and privacy policies.

Where your project relies on Third-Party Services (including hosting, domain registrars, or plugins), uptime, performance, and security may be affected by those third parties, and Twelve23 is not responsible for outages, data loss, or issues caused by them.

9. Accounts and Security (If Applicable)

Some parts of the Site or any client portals we provide may require you to create an account or provide certain login credentials.

You agree to:

  • Keep your login credentials confidential;

  • Notify us promptly of any unauthorized access or use of your account; and

  • Be solely responsible for all activities that occur under your account.

We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion.

10. No Guarantees of Results

Digital projects and online strategies (including websites, web apps, branding, and marketing recommendations) are inherently subject to many variables outside our control, including search engine algorithms, third-party platform decisions, market conditions, and user behavior.

Accordingly, you understand and agree that:

  • We do not guarantee any specific results, performance, rankings, traffic levels, conversions, or revenue outcomes; and

  • Any examples of past client success or performance described on the Site are for illustrative purposes only and do not guarantee similar outcomes for you.

11. Disclaimer of Warranties

The Site and Services (including any content, information, or recommendations provided through the Site) are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, Twelve23 disclaims all warranties, express or implied, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

  • Warranties that the Site or Services will be uninterrupted, timely, secure, or error-free;

  • Warranties regarding the accuracy, reliability, completeness, or currentness of any content or information provided through the Site.

You use the Site and Services at your own risk. You are solely responsible for any damage to your device, network, or data that may result from your use of the Site or any content downloaded or accessed through it.

12. Limitation of Liability

To the fullest extent permitted by law, in no event will Twelve23, its owners, officers, employees, agents, affiliates, or licensors be liable for any:

  • Indirect, incidental, special, consequential, or punitive damages;

  • Loss of profits, revenue, data, goodwill, or other intangible losses;

arising out of or in connection with:

  • Your access to, use of, or inability to use the Site or Services;

  • Any conduct or content of any third party;

  • Any content obtained from the Site; or

  • Unauthorized access, use, or alteration of your transmissions or data,

even if we have been advised of the possibility of such damages.

To the extent any liability is found despite the above, our total aggregate liability in connection with the Site, Services, and these Terms will be limited to the greater of: (a) the amount you paid to us (if any) for use of the Site or Services in the three (3) months preceding the event giving rise to the claim, or (b) USD $100.

Some jurisdictions do not allow limitations of liability in certain cases, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Twelve23, its owners, officers, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

  • Your use of, or activities in connection with, the Site or Services;

  • Your violation of these Terms; or

  • Your violation of any rights of another person or entity, including intellectual property or privacy rights.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

14. Governing Law and Dispute Resolution

These Terms and your use of the Site will be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law principles.

You agree that any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in [City, State], and you consent to the personal jurisdiction of such courts.

(If you intend to use arbitration or a different dispute resolution mechanism, replace or supplement this section with your preferred clause.)

15. Termination

We may, in our sole discretion and without prior notice, suspend or terminate your access to the Site or Services, including for any violation of these Terms or for any other reason.

Upon termination:

  • Your right to use the Site and Services will cease immediately; and

  • Any provisions of these Terms that by their nature should survive termination (including, but not limited to, intellectual property rights, disclaimers, limitations of liability, indemnification, and governing law provisions) will continue in effect.

16. Miscellaneous

  • Entire Agreement: These Terms, together with any additional terms and policies referenced herein (including our Privacy Policy), constitute the entire agreement between you and Twelve23 regarding your use of the Site and Services.

  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

  • No Waiver: Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

  • Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction.

17. Contact Us

If you have any questions about these Terms, please contact us at:

Twelve23

Website: https://twelve23.com

Email: admin@twelve23.com